Kakao Launches AI Consultation 'Canana Consultation Manager'

## KakaoTalk Channels Accelerate Business Innovation with AI Consultation Manager 'Kanana' Kakao has officially launched 'Kanana Consultation Manager', an innovative AI chat service on KakaoTalk Channels, designed to alleviate the customer response burden for businesses and enhance customer satisfaction. The core objective is to help all businesses, including small business owners, operate more smoothly and communicate effectively with their customers. **AI Becomes a Smart Consultant** 'Kanana Consultation Manager' is a service where AI automatically responds to customer inquiries received through Talk Channels. It goes beyond simply providing pre-set answers. It autonomously learns from various content such as store information, menus, and recent news posted on Talk Channels, as well as response phrases personally written by the business owner, to generate answers. Its key differentiator from existing chatbots lies in its ability to accurately understand the 'intent' behind customer questions and provide contextually relevant responses. **A Solution for Both Businesses and Customers** The development background of this service is clear: to alleviate the difficulties faced by business owners who must handle both store operations and customer responses simultaneously, and to resolve customer inconvenience caused by slow response times or unclear answers. The beta test results, conducted on a selection of Talk Channels since last October, were highly encouraging. It garnered positive evaluations, being described as 'easy to use' and having 'high answer accuracy' compared to existing chatbots, thereby raising expectations for its official release. **Easy and Convenient for Everyone, with Powerful Features** 'Kanana Consultation Manager' is now available on all KakaoTalk Channels. Business owners can easily apply the service with just a few clicks and manage it conveniently from either the PC web or mobile app. Based on its proprietary AI technology 'Kanana', Kakao has continuously improved service performance and significantly expanded convenience features. * **Automatic Order/Reservation Reception:** AI automatically processes customer order and reservation requests made through 1:1 chat on Talk Channels. Now, businesses can worry less about missing important requests. * **Flexible Operating Hour Settings:** Businesses can freely choose AI operating hours to suit their specific characteristics, such as 'respond only during chat available hours', 'respond only during chat unavailable hours', or '24-hour constant response'. * **Customer Inquiry Classification Statistics:** Provides statistical reports analyzing response status by date, answer utilization status, and more. This enables businesses to identify the most frequently asked customer questions and implement proactive customer management, such as providing necessary information in advance. Kwon Yang-taek, Kakao Channel Tribe Leader, stated, "We expect Kanana Consultation Manager to maximize the efficiency of customer response for businesses, thereby increasing satisfaction for both businesses and customers. We will also continue to enhance convenience through ongoing service improvements." Kakao's 'Kanana Consultation Manager' is expected to go beyond a simple AI chatbot and inject new vitality into all business activities utilizing KakaoTalk Channels.