ReturnZero: Boosting Corporate Competitiveness with Conversational AI at DX Strategy Seminar

Dialogue, the last gold mine of business, unlocked. The 'Practical Digital Innovation Strategy Seminar for Large Enterprise DX Teams,' hosted by Returnzero, recently successfully concluded at GS Tower. The event gathered leaders from various industries, including finance, manufacturing, distribution, and IT, and focused on how 'Conversational Intelligence' can innovate business competitiveness in the era of digital transformation, which has emerged as an essential element for corporate survival. Choi Seung-ho, Business General Manager at Returnzero, emphasized, "Conversations, which contain critical business decisions and insights, have been the last gold mine, evaporating without being converted into data." The message that companies can find new business breakthroughs, akin to an 'AlphaGo Moment,' through conversational intelligence combined with AI, resonated deeply with the attendees. It was also introduced that approximately 60% of Fortune 500 companies have already adopted this, utilizing it not just for simple meeting minutes, but as a business insight tool for sales conversation analysis, user research, and more. Director Choi pointed out the reality that Korean companies spend over 20 hours a week in meetings, yet over 80% are not recorded, leading to the loss of important knowledge. As a solution, Returnzero presented 'CALLABO,' an AI-powered enterprise knowledge management system (KMS). CALLABO automatically records and analyzes meeting content, transforming all conversations within the company into immediately actionable business insights. Lee Seung-gon, Business General Manager at DeepBlue.Dot, stated, "A company's conversational data is a core resource for future digital transformation," emphasizing the importance of turning knowledge into assets through CALLABO. Lee Cham-sol, CEO of Returnzero, also expressed pride, saying, "CALLABO is a solution that innovatively improves corporate productivity and the quality of decision-making." In fact, in the past year alone, CALLABO digitized meeting data amounting to 21,690 hours, and achieved remarkable growth with the number of workspaces surging 4.21 times compared to the previous year. Particularly, its overwhelming processing speed, which summarizes a 30-minute meeting in just 30 seconds, significantly contributes to saving participants' time and improving the quality of decision-making, thereby presenting a new business paradigm for the era of conversational intelligence.