Channel Talk AI Agent 'Alp': External Messenger Integration (Naver·KakaoTalk)

ChannelTalk Greatly Expands Customer Communication Channels by Integrating AI Agent 'ALF' with 4 External Messengers All-in-one AI business messenger ChannelTalk announced that it has further enhanced the functionality of its AI agent 'ALF' and officially supports integration with a total of 4 types of external messengers: Naver TalkTalk, KakaoTalk Channel Consultation Talk, Instagram DM, and LINE. ALF, which understands conversation context based on natural language and independently finds necessary information to handle customer inquiries, has been adopted by over 1,000 companies within two months of its official launch, demonstrating significant achievements in processing simple, repetitive inquiries. The core of this update is the expansion of ALF's consultation scope beyond the ChannelTalk chat window to various external messenger platforms that customers use daily. This enables companies using ChannelTalk to provide consistent AI-based automated consultation services across multiple consultation channels. In particular, it enables integrated consultation channel operation for companies running diverse sales channels, including official brand stores, Naver Smartstore, and Instagram Shopping. All customer inquiries processed by ALF via external messengers are gathered collectively in ChannelTalk, providing an environment where consultants can efficiently manage customer inquiries without needing to check each platform individually. Furthermore, this integration feature has been applied not only to ALF but also to multiple-choice chatbots that select inquiry types such as orders, deliveries, and refunds, increasing versatility. In addition, through Smartstore order integration, key information such as Naver Smartstore's order history, payment method, and delivery status can be directly checked on the ChannelTalk consultation screen, significantly improving consultation convenience. Choi Si-won, CEO of Channel Corporation, emphasized the improvement in customer consultation efficiency and quality through ALF, stating, "The ability to provide real-time AI consultations on SNS channels that customers frequently use will contribute to increased brand preference, return visits, and sales through positive customer experiences." Meanwhile, in addition to the AI chatbot ALF, ChannelTalk is an all-in-one AI business solution encompassing chat consultation, CRM marketing, team messenger, internet phone, and video calls, and is utilized as a key channel for customer consultation and business growth by approximately 180,000 companies in 22 countries worldwide.