Startup Morning Coffee: Innovation

## 'Daetgeulmong,' an AI Customer Management Smart Assistant, Gives Wings to Small Business Owners Every morning, the YouTube program 'Startup Morning Coffee,' which ushers in the vibrant morning of the startup ecosystem, is garnering significant attention under the hosting of CEO Jeon Hwa-sung. Broadcast live daily at 8:40 AM on the 'Jeon Hwa-sung's CNTV' channel, this program delves deeply into the core competencies and market potential of various startups, establishing itself as a valuable information platform that communicates with viewers in real-time. Among the companies recently highlighted by 'Morning Coffee,' 'Lemong,' an innovative company that uses AI to solve the chronic problems of small business owners, stands out. **Lemong Gifts Time to Small Business Owners: AI-Based Customer Management 'Daetgeulmong'** Lemong is the developer of 'Daetgeulmong,' an AI agent-based customer management service designed to provide a lifeline, especially to small business owners, particularly those in the restaurant startup sector. Their goal is clear: to drastically reduce the cumbersome and repetitive time spent on managing customer review comments, thereby helping small business owners focus on their core business and sales growth. By enabling AI to listen to customer feedback, which is directly linked to sales, and facilitate quick and efficient responses, it contributes to tangible business growth beyond mere time saving. Currently, Lemong is laying a solid foundation for further growth through CNT Tech's initial startup package support program. **AI Agents Build Customer Trust Through Personalized Communication** Lemong's core competitive advantage lies in 'personalized customer communication automation' utilizing AI agent technology. 'Daetgeulmong' not only collects and displays comments from all review channels, such as delivery apps and map platforms, in one place but also uses AI to learn each owner's unique tone and style, generating natural and warm automated comments that sound as if they were written by the owner themselves. This is a powerful tool that deepens trust with customers and helps businesses respond quickly and flexibly to negative reviews that might otherwise lead to stress. Furthermore, with the addition of marketing automation features that automatically notify customers of new menu launches or event promotions, small business owners can achieve maximum marketing effects with minimal effort. Indeed, several businesses have already proven quantitative sales and efficiency improvements, highlighting the value of 'Daetgeulmong'. **CEO Jeon Hwa-sung's Insight: An Essential Service Proven by Over 90% Retention Rate** CEO Jeon Hwa-sung praised Lemong's successful trajectory, stating, "They accurately captured the small business customer management market, one of the areas where AI agents will be most widely applied in the future." Indeed, Lemong is showing an impressive growth curve, having achieved sales of 500 million KRW last year and an estimated 1.5 billion KRW this year. Particularly noteworthy is the paid service retention rate exceeding 90%. This proves that 'Daetgeulmong' is not just an option but an almost essential service for small business owners, possessing strong market competitiveness. CEO Jeon Hwa-sung added, "We anticipate even greater growth in the future," forecasting the positive changes and bright future that Lemong will bring to the small business ecosystem. Lemong is growing into a true partner that lightens the burden on small business owners' shoulders with AI technology and helps their businesses establish deeper roots.