Miso: Revolutionizing Home Services with AI Solutions

Home service platform Miso has fully introduced an artificial intelligence (AI) solution service to innovatively resolve inconveniences experienced by customers. Now, even customers who were unsure about what service they needed can easily find and connect with the perfect home service and expert with the help of AI. The newly introduced AI feature focuses on precisely analyzing problem situations experienced by customers and proposing optimal solutions. For instance, if a user describes, "My room is humid and there are black stains on the wall," the AI diagnoses this as a mold problem and recommends services like condensation treatment or mold removal, along with relevant information. Furthermore, it connects users to specialized companies in that field in a one-stop manner, supporting the entire process like a professional assistant. As a result, customers no longer need to know complex or precise service names. They can simply describe their problems or needs as they would in a casual conversation, and the AI will analyze it to find and suggest the most suitable service and expert. This significantly lowers the difficulties and entry barriers customers previously faced when using home services, while also helping them experience personalized services more easily and conveniently. Victor Ching, CEO of Miso, stated, "There are many situations where customers find it difficult to accurately identify the cause of a problem or the specific service needed, such as 'There's mold in my room' or 'I want to remove the smell from my new house.'" He added, "We hope this AI solution service will be a great help by connecting customers with optimal services and experts as a professional assistant that efficiently resolves their difficulties." He also expressed Miso's ambition to continuously improve the platform's usability and user experience, leading innovation in the home service digital platform market. Meanwhile, as of August 2024, Miso has surpassed 10 million cumulative orders, setting an unparalleled record in the home service industry. The introduction of this AI solution is expected to further boost customer satisfaction, building on this overwhelming growth.