Human Consulting Group Launches AI-Powered HR Feedback Analytics Solution

In the flood of text feedback, HR managers and leaders are facing deepening concerns. K-HR tech company Human Consulting Group has unveiled an innovative solution to these challenges: the new 'AI Feedback Analysis' feature in its HR SaaS solution, talenx. Based on proprietary technology for which patent application was completed last February, this feature automatically extracts and visualizes emotions (positive, negative, neutral) and core keywords from vast amounts of qualitative feedback. As the use of continuous feedback and multi-rater evaluations increases, it is expected to significantly reduce the burden on practitioners who had to manually analyze feedback filled with subjective expressions. This fulfills the urgent need for an objective and consistent quantitative analysis tool in the HR field. Talenx's AI model is an HR-specialized technology that goes beyond simple sentence structure analysis, deeply learning the unique expressions and contexts of actual corporate feedback. Through this, it disaggregates members' emotions and provides key keywords in intuitive forms such as word clouds. This innovative feature maximizes work efficiency for HR managers and provides them with the ability to grasp employees' emotions and perceptions at a glance. For leaders, it lays the foundation to strategically understand team culture and organizational atmosphere and respond proactively. Furthermore, objective data-based analysis contributes to establishing a fair and transparent performance management culture and will be a powerful tool for leaders to deeply understand their team members and develop effective coaching and response strategies. Baek Seung-ah, CPO of Human Consulting Group, emphasized, "AI Feedback Analysis will be a tool for HR managers to increase work efficiency, and for leaders, a weapon for understanding, coaching, and strategizing regarding their team members." She added that HCG will continue to expand the on-site application of AI-based HR solutions and support clients' strategic talent management.