Flitto, CU Launch First AI Translation for Foreigners at Korean Convenience Stores

**Flitto and CU Partner to Revolutionize Global Customer Experience with AI Translation!** Flitto, an AI language data specialist company, and CU, Korea's leading convenience store, are joining forces to revolutionize how they communicate with foreign customers. Flitto's cutting-edge AI-based 'Chat Translation' solution will be pilot-introduced in CU stores, expected to lead global services free of language barriers. **'Chat Translation' Breaks Down Language Barriers** Flitto's 'Chat Translation' is an AI interpretation and translation solution that enables real-time one-to-many, two-way global communication. It supports up to 38 languages and ensures seamless and accurate communication between customers and store staff through Flitto's proprietary STT (Speech To Text), MT (Machine Translation), and TTS (Text To Speech) engine combination technology. **Bringing K-Convenience Store Culture Closer to Global Customers** This innovative solution has currently been introduced in five CU direct-managed stores with an overwhelmingly high proportion of foreign visitors. Located in major Korean tourist destinations like Myeongdong and Hongdae, as well as Incheon Airport, Korea's gateway, these stores are specialized branches where visitors can experience unique Korean convenience store culture, such as the Ramen Library and Snack Library, attracting tourists from all over the world. With the introduction of 'Chat Translation,' these stores will offer foreign customers an even more convenient and enriching Korean experience. **Efficiency and Precision Amidst Familiarity** The most significant feature of this solution's introduction is that 'Chat Translation' has been integrated as a web-based application on CU stores' dedicated terminals (PDAs). This allows store staff to maximize work efficiency and convenience by utilizing the devices they are already familiar with. Furthermore, by intensively training the translation engine with words specific to the convenience store industry, it has become possible to provide foreign customers with more accurate translation quality and an enhanced global service experience. **Flitto Paves the Way for the Future with Industry-Specific Custom AI Language Solutions** Building on the successful collaboration with CU, Flitto plans to expand the application of its 'Chat Translation' solution to various other industries in the future. To meet the high market demand for customized language solutions that reflect the characteristics of each sector, Flitto is expected to continue developing services that maximize convenience and operational efficiency for each client, thereby opening new horizons for global communication.