Channel Talk Launches 'Expert Finder' to Enhance Customized Support

Channel Talk, the all-in-one AI business messenger leading customer experience innovation, has officially launched the 'Find a Channel Talk Expert' program to support customers in successfully adopting and utilizing its solution. This program involves Channel Talk CX experts, officially certified by Channel Corporation, providing customized consulting to companies wishing to adopt Channel Talk or seeking its efficient utilization, and helping them establish an optimized customer consultation system. Individuals with expertise will gain new opportunities to generate additional income through this program. The introduction of this program comes as innovative new features, such as the AI agent ‘Alf’, no-code consultation management tool ‘Workflow’, and interactive voice response (IVR), have been successively launched on Channel Talk recently, leading to a surge in demand from companies seeking to effectively integrate these features into their businesses. Currently, Channel Talk experts are comprised of talented individuals who have successfully led projects to improve customer experience and increase revisit rates using Channel Talk in various e-commerce sectors such as fashion, food, and education. Channel Corporation plans to continuously cultivate Channel Talk CX professionals in the future through systematic training programs and regular certification exams. Companies wishing to receive expert support can easily apply for a consultation in the ‘Find an Expert’ menu on the official Channel Talk website. After applying for a consultation, a dedicated expert will be matched, and through a systematic process including analysis of customer consultation status, derivation of solutions for improving consultation efficiency, and design of customized Channel Talk features, an optimized customer consultation environment will be established for the business. Choi Si-won, CEO of Channel Corporation, stated, “This program was planned to actively respond to the demand for customized consulting from companies seeking to utilize Channel Talk more effectively, to strengthen expertise in the CX industry, and to further advance our customer support system.” He added, “We will expand a co-growth model where Channel Talk clients and professional personnel collaborate to drive customer experience innovation.” Meanwhile, Channel Talk is a powerful all-in-one AI business solution that gathers all necessary business functions in one place, including AI chatbot Alf, chat consultation, CRM marketing, team messenger, internet phone, and video calls. Currently, in approximately 190,000 channels across 22 countries worldwide, businesses of various sizes, including startups, SMEs, and large corporations, beyond e-commerce, are communicating with customers and growing their businesses through Channel Talk.