Attraker Unveils AI Review Management Solution

Nuvent's store data platform 'AtTracker', a reliable partner for busy business owners, has fully launched an innovative AI-based automatic customer review management service. This strategy aims to dramatically alleviate the burden of review management, a chronic issue in store operations, and maximize communication efficiency with customers. The core of the newly introduced AI automatic review management feature is that the AI meticulously monitors the vast customer reviews pouring in real-time on delivery apps, and automatically generates customized responses as if a skilled employee were handling them. In particular, if a negative review is detected, it helps business owners respond quickly to the situation through instant notifications. This AI, trained on over ten million pieces of extensive customer data, goes beyond simply providing standardized responses, accurately grasping the context of each review to generate natural and authentic responses. Furthermore, it possesses the intelligence to proactively prevent the use of inappropriate language, thereby preserving the store's dignity. Nuvent expects this to dramatically shorten the review management time for store operators struggling with labor shortages and lack of time, and also alleviate the psychological burden of having to manually respond to each customer review. Additional services launched alongside include a daily review report that allows quick grasping of the daily review status and an alert service that instantly notifies upon the occurrence of negative reviews, adding insights necessary for store operations. Nuvent describes this service as an "AI customer service part-timer," emphasizing that it is an essential solution that effectively lightens the workload of store operators. Kim Cheon-sik, CEO of Nuvent, emphasized, "We have laid a groundbreaking foundation that allows store owners struggling with labor shortages to move beyond review management and focus more on their core business growth." He also expressed his ambition, stating, "In the future, we will continuously introduce more advanced features such as various task automations, key information summaries, and future sales predictions using AI." AtTracker's AI automatic review management service will allow busy business owners to achieve both time and efficiency simultaneously.